Terms of Service

1. General

a) The legal name of the entity providing services and/or software is AutoTuner OÜ (hereinafter “Service Provider”).
b) The legal address of the Service Provider is:
AutoTuner OÜ
Vesivärava 50-301
10152 Tallinn
Estonia
c) The e-mail address of the Service Provider is .
d) The phone number of the Service Provider is +372 58818336 (reserved exclusively for legal or administrative inquiries; for support, please use email).

2. Scope and Acceptance of Terms

a) These Terms and Conditions (“T&C”) apply to all services, digital content, and goods provided by the Service Provider, either free of charge or against payment, to private consumers (B2C) and business customers (B2B).
b) By contacting the Service Provider and commissioning any service, you acknowledge and agree to be bound by these T&C. Each agreement is handled individually and exclusively via direct communication (e.g., by e-mail).
c) The Service Provider reserves the right to amend these T&C at any time. Amendments do not affect existing agreements unless both parties explicitly agree.

3. Contract Formation and Individual Services

a) A contract is concluded once you contact the Service Provider with a request and the Service Provider accepts it.
b) There is no webshop, and no automated downloads or license emails are provided.
c) All services — such as tuning configurations or software adjustments — are custom-tailored and vehicle-specific.

4. Right of Withdrawal

a) As all services are customized, you expressly waive your right of withdrawal.
b) You agree that the Service Provider may begin providing the service immediately, thereby forfeiting your right of withdrawal in accordance with Article 16(m) of Directive 2011/83/EU.
c) No cancellations, refunds, or exchanges are possible.

5. Payment

a) Payment terms are agreed individually. The Service Provider will not begin any work until full payment is received or a written agreement is in place.
b) Any transaction or bank fees are your responsibility unless otherwise agreed or stipulated by applicable law.

6. Usage Rights

a) B2C customers are granted a simple, non-transferable, non-commercial usage right. Use is limited to private, personal purposes only.
b) B2B customers may be granted a commercial usage license with resale rights, subject to prior written agreement with the Service Provider.
c) Any sharing, duplication, reverse engineering, or third-party commercial use without explicit permission is strictly prohibited.

7. Usage Restrictions

a) All products and services offered by the Service Provider are intended for use off public roads only (e.g., on private tracks or test grounds).
b) You are solely responsible for ensuring that all products and services are used legally and safely.
c) The use of modified vehicles on public roads may violate local laws and result in penalties, including but not limited to the loss of vehicle type approval. It is solely your responsibility to ensure compliance.

8. Warranty Disclaimer and Limitation of Liability

a) The services and/or products are provided on an “as is” basis. The Service Provider disclaims, as far as legally permissible, all warranties relating to the services and/or products, whether express, implied or statutory, including but not limited to implied warranties of satisfactory quality, merchantability, fitness for a particular purpose, compatibility, or non-infringement.
b) The Service Provider does not warrant that the services and/or products will meet your requirements or be uninterrupted, secure, or error-free.
c) Neither the Service Provider nor anyone else involved in the creation, production, or delivery of the services and/or products (“suppliers”) shall be liable for any special, indirect, consequential, incidental, or punitive damages (including but not limited to lost revenues, profits, or savings), even if the Service Provider has been advised of the possibility of such damages or claims. This explicitly includes personal injury.
d) You assume all risk as to the quality and performance of the services and/or products.
e) The entire liability of the Service Provider and its suppliers, and your exclusive remedy, with respect to the use of the services and/or products or any breach of this agreement, is limited to the amount actually paid by you, if any. You hereby release the Service Provider and such persons from any and all obligations, liabilities, and claims in excess of this limitation.
f) You agree that any claim or cause of action arising out of or related to the use of the services and/or products or this agreement must be filed within two (2) years after such claim or cause of action arose or be forever barred.
g) The Service Provider is not liable for any inappropriate or illegal use of the services and/or products.

9. Dispute Resolution

a) The place of exclusive and international jurisdiction is Tallinn, Estonia.
b) All disputes are resolved through negotiations between the parties. If no satisfactory resolution is reached, the dispute shall be resolved in Harju County Court (Harju Maakohus) under Estonian law and regulations.
c) Natural persons may lodge a complaint with the Estonian Consumer Protection Agency (www.tarbijakaitseamet.ee) and use mediation without the need to involve courts beforehand.

10. Data Protection

a) The Service Provider collects and processes personal data only to the extent necessary for fulfilling the agreement, in compliance with the EU General Data Protection Regulation (GDPR).
b) Data is stored securely and is not shared with third parties without your explicit consent, unless legally required.
c) You have the right to access, correct, or delete your personal data at any time by contacting the Service Provider at .
d) For further information, please refer to our Privacy Policy.

11. Intellectual Property

a) All intellectual property rights in the software, tuning maps, files, or documentation provided by the Service Provider remain the sole property of the Service Provider or its licensors.
b) You receive only the rights expressly granted under Section 6 (Usage Rights). No transfer of ownership occurs.

12. Severability

If any provision of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

13. Force Majeure

The Service Provider is not liable for any delay or failure to perform obligations under this agreement due to events beyond its reasonable control, including but not limited to natural disasters, internet outages, war, or governmental actions.